Testimonials - Fisher Lane Mobility

3rd February 2016

"Thank you Fisher Lane Mobility and Kate in helping me choose a Wheelchair for my dad! Your guidance in choosing what was appropriate for him was made easier with the knowledge of Kate at Fisher Lane Mobility - your care at this time was appreciated immensely . The Karma wheelchair was easy to use and was so light to pack up for car trips - even my mum was able to manoeuvre the chair around . Thank you again for the care you have given our family ."

Happy Customer

27th of July 2015

Hi Sean,

Thank you for your great service and your friendly team. I have been to both of your offices and your professional courtesy is far above the rest.

Your team has organised for the equipment to be returned Monday. All the best and I will spread the word around about your service.

Nigel Gould

27th of July 2015

Hi team,

Just wanted you all to know what exceptional work has been achieved over the past week without any apparent dramas or stress attacks which has certainly alleviated mine!

This includes:

- An urgent hospital bed for a war widow who rarely spoke to anyone and has since passed away less than a week later who described it as ‘very comfortable thank you’.

- Another mattress exchange to the macmed ROHO for a lady with nowhere to go with more pain meds who described it as ‘heavenly’.

The supply of an urgent wheelchair and leg extension.

- Another bed issue solved with the supply of a bolster and bed extension.

Huge effort to solve a dilemma with a 45 minute window last week to deliver and install a hospital bed for a complex client.

The remainder of the week has been mild by comparison but believe the tech guys are doing some urgent repairs combined with a few deliveries tomorrow. Peter was able to service a bed and recliner from the past and advise the family in a sensible and clear manner about how to realistically proceed with their donated but worn out equipment! He even clarified a few queries about another supplier’s mattress overlay.

It makes my work so easy when you know that the person at the end of the phone will action any request plus keep you updated on progress via email.

Kim and Chris and Kristin and Jodie are the friendly people at the start of each phone conversation.

The delivery and warehouse team just carry on with all the logistics without a fuss so I am very grateful as they ultimately need to put my requirements in to action.

Kind Regards,

Occupational Therapist

Feedback on Backrest and Seating workshop held at Fisher Lane Mobility November 2014

Hi everyone involved with today’s very informative session at FLM.

I found it really beneficial to see some new equipment or be reminded about equipment seen in the past at expos.

Nick Fraser and Nick Mavroudis were very knowledgeable about all the equipment and the session was able to cover a wide range of products. As usual it is so useful to catch up in small groups for mini case conferences and shared questions about equipment.

Really useful to see the Jay and Matrx ranges and discuss their applications with different client groups as well as the custom wheelchair options.

Thanks for hosting FLM

Kind Regards,

Melbourne Occupational Therapist

I want to thank you and your staff for the superb service received today in our quest for immediate delivery of a walking frame for my husband.

Your helpful advice was very much appreciated and the courier service, arranged by your firm, delivered the walking frame in under two hours. Altogether truly wonderful service by you all.

Thank you

Best wishes
Erica Denborough

Erica Denborough

Austin Health Testimonial

Austin Health OT Department

22^nd September 2010

For 22 years I had a battery car (Jim's description of his wheelchair). In 2006 I came across FLM. The minute I went in I felt so welcome. It was unreal. In the past every time my wheelchair broke down the people would give me a hard time, not FLM I am amazed every time I go in the staff are so warm they can't do enough for me. FLM are the best no question. FLM are the real example of positive people, service. All people who haven’t been to FLM, once you go you will want to go back.

Regards

Jim Asimakopoulos

Abilities Education Progam

Jim Asimakopoulos

23rd August 2010

I have been working with the Team at Fisher Lane Mobility now as an Occupational Therapist working both in the private and public health sectors across the past 10 years. I have been fortunate to work with Anthony, Kate, Nick (Fraser), Nick (Mavroudis) and Sean all of whom have provided a highly professional service both to myself and my clients/patients during this time. I have continued to be impressed by the commitment of the FLM Team to extend their product range and up-skill their knowledge. This Team always strives to provide a high quality service which delivers an optimal outcome for my client(s).

Not only does this Team provide sound expertise, but they have proven to be ever reliable, enthusiastic, and committed to find a solution for any problem. I have also been impressed by the Team’s respectful interactions with my clients/patients and carers.

With their exceptional customer service and excellent product range, I recommend the Fisher Lane Mobility Team highly to all therapists and clients.

Lisa Mahon

Occupational Therapist

Lisa Mahon

17th August 2010

Services to Occupational Therapists through Department of Veterans’ Affairs

I have been working in my Private Practice as an Occupational Therapist for approximately seven years now and during that time I have been a Provider for the Department of Veterans’ Affairs as well as other organisations.

Since I began my Private Practice I have been, like other Occupational Therapists, dependant on the assistance from suppliers such as Fisher Lane Mobility to provide a quality and professional service. As an Occupational Therapist, I can provide the expertise and advice that I have to my clients, however I am dependent on suppliers of equipment to back me up with the provision of the appropriate equipment that is required.

In addition, I am also dependent on the various companies to keep me informed as to equipment that becomes available and to work with me regarding modifications and customisations that are possible for individual clients.

I have found over the years that Fisher Lane is able to provide my clients with a service that is professional and timely. I feel very confident to call on their expertise and assistance when needed. I have worked with members of the staff increasingly in recent years as I find them reliable, professional and able to provide the equipment that I most need for my clients.

All the staff are helpful and responsive with their advice and assistance and the Company has conducted In Service Training sessions to Occupational Therapists to update knowledge regarding equipment and new products on the market.

I support their application to continue to provide services to DVA and look forward to working with them in the future.

Yours sincerely,

Anita Mumme

Occupations Therapist

Provider No. 0839601F

Anita Mumme

NDIS Provider

Feedback on Backrest and Seating workshop held at Fisher Lane Mobility November 2014

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