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FLM is committed to continue to deliver AT & services to our clients in the midst of the evolving COVID-19 virus pandemic

Our product consultants are among the best in the industry and are available to support and give the best advice on products & solutions throughout this trying time. Please contact our office on 1800 702 026 to speak to one of our product consultants.

The Government & The Health Department are updating Information & advice on a daily basis and we will continue to adapt throughout this challenging time to deliver services.


The FLM team are following the below guidelines: 
  • Strict Hygiene standards
  • Rigorous product cleaning procedures 
  • Covid-19 Screening policy for all clients entering the showroom & for all in home trials, deliveries, collections & servicing
  • Social distancing for staff, therapist & clients
  • Evolving SOP’s for all business processes
  • Working from home policy for Staff that are able to work remotely
  • Staff feeling unwell have been advised to stay home and seek medical advice immediately
  • We have internal and professional external support platforms for the FLM team to help cope throughout this unprecedented time

 

Important questions to ask our clients
  1. Have you or someone who will be present at today’s visit, been unwell due to respiratory symptoms, fever or flu like illness in the past 14 days?
  2. Have you or somebody you live with or someone who will be present with you today returned from travel overseas in the past 14 days?
  3. Have you or someone who will be present at today’s visit been in close contact with anybody who has tested positive with coronavirus in the past 14 days?
  4. Have you or anyone you have been in close contact with been tested for COVID-19 in the past 14 days and are awaiting results?

Urgent requests
If you have special requirements, please call us and we will do our best to help. Our current delivery turnaround times remain in place, & in emergency situations we may be able to assist you further.  Please ask, we know these are difficult times for many people.

If you would like further information on any of our products, please complete the request form on the right and one of our staff members will contact you within 24 hours of your request.


Onsite trials: We will be diligently screening trial requests prior to booking to ensure it can be completed safely. This is in line with the SOP for COVID that we have been operating to, and we will continue to strictly adhere to the procedures we have set when completing the trial.

The Abbotsford showroom: We are still taking walk ins, but we are requesting that whenever possible bookings are made. Showroom bookings will be prioritised over walk ins.

We have limited the groups the showroom can take at any one time to 3 groups of maximum 3 people. This number does not include FLM staff. You will see that we have rearranged the showroom to allow for more space. We will be requesting that clients and there support stay in the allocated zones and that we bring everything to them.

The Braybrook showroom: The above applies to Braybrook, with the difference that Braybrook is limited to 3 customers at any one time.


Abbotsford Showroom

26 Victoria Crescent
Abbotsford Victoria 3067
Phone 03 9419 2250
Fax 03 9417 2074
Email: enquiries@fisherlane.com.au
Office Hours: 8.30am - 5.00pm - Monday to Friday



Braybrook Showroom

13/178 Duke Street
Braybrook Victoria 3019
Phone 03 9312 1467
Email: enquiries@fisherlane.com.au
Office Hours: 8.00am - 4.00pm - Monday to Friday




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